What do you do when you make a mistake at work? Obviously, you should apologize for the gaffe, but sometimes an apology can be a form of art. Let’s take a look at how to apologize for a mistake professionally in the workplace.
How to ProfessionallyApologize for a Mistake
Here are some steps to form a professional, sincere apology:
- Acknowledge your mistakes.
- Admit your mistakes without talking about your original intentions behind them.
- Talk about what lessons you learned from the situation.
- Offer a solution or plan.
A simple apology won’t be sufficient for your boss or HR. You must be sincere and choose your words carefully. Furthermore, don’t ever offer a “non-apology” that exonerates you from blame.
The Right Way to Apologize
Don’t say “Sorry, my actions offended you,” as it’s insensitive and shifts the blame to the person you wronged. This is a false apology, and your employer will never accept it.
Instead, you should approach the offended party and offer to make amends. Your words should be truthful in offering to change your behavior for the future. Excuses won’t help you when you apologize, so ditch them.
A good apology will show that you’re serious when you commit to changing your behavior. Tell the offended person how you’ll go about doing it. That way, the person will know you care about their feelings and are truly trying to make it up to them.
Acknowledge the Error of Your Ways
Own up to your mistakes, and don’t try to cover anything up. You should keep it brief and not wander down rabbit holes by taking attention away from yourself and your mistake. A short and succinct apology will be much more effective compared to a long-winded apology.
Never try to justify your intentions either. This will make you appear proud and unwilling to admit your mistakes.
Next, talk about what you learned after making the mistake. Mistakes are growth opportunities, and your apology can lead to one. After apologizing, turn the discussion towards a positive note.
Tell your employer you won’t make the same mistake again. Show them that you’ve taken the lessons to heart and are willing to improve. Employers value employees that are intelligent and willing to accept responsibility.
The last step involves planning what to do after a meeting involving a mistake. Suggest ways you can make things right.
Actions like this indicate that you’re willing to back your words up with deeds. You’ve learned a lesson the hard way. Now, it’s time to show your boss that you’ll do better next time.
While these steps are simple and put you in a better position, you’re not guaranteed to succeed. Because every situation is different, your boss will act differently in each of them. At the very least, you’ve proven yourself sincerely repentant and willing to do better.
Other Tips for a Professional Apology
The steps mentioned above are useful, but here are some other tips you can employ during your apology.
You can ask HR to mediate your meeting with the offended party and employers. HR can be there to witness the meeting and facilitate discussion. In the event the situation escalates, HR can diffuse the situation and guide it back to reasonable levels.
HR can set the meeting up for you instead, especially if more than one party is inconvenient. It can also be the middleman between the two parties to prevent further conflict.
It’s best to apologize as soon as you’ve made a mistake. If you delay the situation, it might give off the message that you’re unwilling to talk things out. By getting this out of the way sooner, everyone can be happy.
While some situations require a Zoom meeting, try to apologize in person. A computer screen isn’t the best medium for apologies. A direct apology means much more to the offended party than emails and conference calls.
Apologies are very awkward, but that shouldn’t deter you. Accept that these are the circumstances that accompany mistakes and push through. Don’t worry about the awkwardness, just say what you must say.
If you’re a manager or someone with a higher position, you should apologize publicly. You can also do this after a private apology. This shows that you’re willing to admit mistakes in front of your team.
A public apology can help heal wounds. Employees also deserve to know about a manager’s mistakes.
Knowing how to apologize for a mistake professionally in the workplace is important to mending rifts and conflicts. A good apology will let you learn and turn things in a positive direction. If you’re interested in more HR guides, please visit our website.